Training and continuous education for our travel agents
At Magic Holidays Travel Agency, we believe that behind every great trip there is always knowledge, experience, and planning.
That is why training our travel agents is part of our way of working. Knowing the destinations, staying up to date, and living many of the experiences we recommend allows us to provide increasingly comprehensive advice to those who trust us to organize their vacations.
Throughout our growth we have participated in training sessions, experiences, and programs associated with some of the main tourist destinations we commercialize, including Walt Disney World Resort and Universal Orlando Resort.
But training doesn't end after obtaining a certification.
It is an ongoing process.
A training experience that is part of our history
One of those moments was our participation in an exclusive training program for travel agencies organized by the Walt Disney Travel Company, where we had the opportunity to spend several days with industry professionals.
During that experience we toured different hotels of Walt Disney World Resort and participated in special activities within the parks.
We were also able to enter Disney’s Hollywood Studios before its general opening to the public and tour Star Wars: Galaxy’s Edge, in addition to experiencing special events at EPCOT.
However, the most important thing was everything we learned.
Sharing knowledge and experiences with other tourism professionals allowed us to keep growing and reaffirmed a philosophy that is still part of Magic Holidays today:
To recommend a destination, we first have to know it.
From that training session to the Magic Holidays Travel Agency today
Over the years, Magic Holidays grew.
And our way of training too.
Today our work goes far beyond simply making a reservation. Our agents must understand how each destination works in order to help each traveler make better decisions.
The choice of the hotel, the number of days of the trip, the parks worth visiting, the tickets, additional experiences, cruises, and even the daily organization can completely change a vacation.
That is why we want our agents to provide advice based on knowledge and not just a catalog.
Disney, Universal, and cruise specialists
Currently, our agents are trained in the main destinations and tourism products we sell.
| Specialization | What are we looking to find out? |
|---|---|
| Walt Disney World Resort | Parks, hotels, tickets, planning, and experiences. |
| Disneyland Resort | Parks, hotels, and California trip organization. |
| Disneyland Paris | Parks, hotels, and experiences within the European resort. |
| Universal Orlando Resort | Universal Studios Florida, Islands of Adventure, Epic Universe, hotels and tickets. |
| Universal Studios Hollywood | Park, experiences, and California trip planning. |
| Disney Cruise Line | Ships, itineraries, cabin categories, and onboard experiences. |
| Royal Caribbean | Ships, itineraries, gastronomy, and onboard experiences. |
| MSC Cruises | Itineraries, ships, cabin categories, and available services. |
The goal is simple: when a traveler speaks with an agent from Magic Holidays Travel Agency, they find someone capable of understanding their trip and helping them build it.
Magic Holidays Academy: Training for Our Agents
As part of this growth we developed Magic Holidays Academy, our internal training platform.
There we centralize part of the training and resources that accompany our agents throughout their professional development.
The training combines instruction on tourism destinations and products with tools to operate professionally as a travel agent.
In addition to the official training available for certain destinations and suppliers, our agents have educational materials, management tools, guidance, and mentorship.
Because our goal is not just to teach how to make a reservation.
We aim to train tourism professionals capable of listening to the traveler, understanding what they need, and transforming that information into a personalized travel proposal.
Why is it important for an agent to know the destination?
Internet allows access to thousands of videos, opinions, maps, and recommendations.
But having more information doesn't necessarily mean making better decisions.
Two families can travel to the exact same destination and need completely different vacations.
A family with young children may prioritize certain experiences, while an adult couple may have completely different interests. The same goes for the budget, the duration of the trip, the type of hotel, or the intensity with which each person wants to tour the parks.
That is where the true value of personalized advice appears.
We do not seek to recommend the same trip to everyone.
We seek to understand who is traveling.
An agency that continues learning
That Walt Disney Travel Company training that originally gave rise to this publication represents something that remains in effect at Magic Holidays Travel Agency.
We never stop learning.
Destinations are constantly changing. New attractions, new hotels, promotions, ships, restaurants, systems, and different ways to enjoy each experience appear.
Our responsibility is to evolve alongside them.
That's why we keep traveling, training, sharing experiences among our agents, and developing new tools for our team.
Because the more we know, the better we can advise our travelers.
What is Magic Holidays Travel Agency?
Magic Holidays Travel Agency is a travel agency based in Florida, United States, specializing primarily in Disney vacations, Universal, and cruises.
Our team advises travelers on planning their vacations, from choosing the destination and accommodation to tickets, cruises, and different experiences that can be part of the trip.
Our model combines training, destination expertise, technology, and personalized human consulting.
And even though the agency has grown since that first training session we originally featured in this publication, there is something that remains exactly the same:
We continue learning so we can help you travel better.
Frequently asked questions about Magic Holidays Travel Agency
Magic Holidays Travel Agency is a travel agency specializing in Disney, Universal, and cruises. Our team provides personalized advice to help each traveler choose destinations, hotels, tickets, cruises, and experiences according to their needs, interests, and budget.
Yes. Magic Holidays Travel Agency specializes in planning vacations to Disney destinations, including Walt Disney World Resort, Disneyland Resort and Disneyland Paris. Our agents are trained on parks, hotels, tickets, experiences and planning for each destination.
Yes. Universal Orlando Resort is one of the main destinations that Magic Holidays Travel Agency specializes in. Our agents receive training on your theme parks, hotels, ticket types, and experiences in order to help every traveler plan their vacation.
Yes. Magic Holidays Travel Agency also advises and makes cruise reservations. Our team works with companies like Disney Cruise Line, Royal Caribbean, and MSC Cruises, helping travelers analyze ships, itineraries, cabin categories, and different onboard experiences.
Yes. Continuous training is part of the working methodology of Magic Holidays Travel Agency. Agents have access to training, materials, tools, and resources designed to expand their knowledge of destinations, tourism products, and traveler advising.
Magic Holidays Academy is the internal training platform of Magic Holidays Travel Agency. It was developed to support the training and professional growth of our agents by centralizing content, resources, and tools related to their activity.
Disney and Universal offer multiple parks, hotels, tickets, and experiences. Having the advice of a specialized agent allows analyze the different alternatives and design a trip according to the dates, ages, interests, number of days, and budget of each group of travelers.
Yes. At Magic Holidays Travel Agency, every trip can be analyzed taking into account factors such as destination, dates, number and ages of travelers, duration of the vacation, interests, accommodation, and budget. The objective is to recommend options tailored to each traveler.
Magic Holidays Travel Agency has a travel agent onboarding and training program. Interested individuals can consult the requirements and the application process in the “Join our team” section” of our website.
